FAQ & Site Info

We ship most items within 24 hours of receiving payment, excluding weekends and holidays. We will send you an email with the shipping information once your item(s) are shipped.

Most questions are answered within 24 hours. If we need to refer to the product to provide an answer for a question asked after business hours, we will reply during the next business day.

We work M-F 7am-4pm. We check our email throughout the day, to insure that your questions are promptly addressed. We are closed for major holidays.

Some of our items are available for purchase at volume discount prices, minimum purchase will be required, please ask for details. Some of our items are not available for large purchases, simply because we do not have a lot of stock on hand or we are already selling the item at the lowest price possible price.

All balloons are shipped flat, without air or helium.

We ship our orders through FedEx, UPS & the US Postal Service (USPS).

Our order fulfillment system is designed to get orders shipped out to our customers quickly and efficiently. Most orders begin processing within minutes after receiving your order. Before you place your order, please be sure these are the items you would like delivered. We will attempt to stop your order, however, we do not guarantee the we can cancel or change an order once it has been placed. If you have changed your mind, please follow the return policy listed on the return policy page applicable to items ordered.